FREQUENTLY ASKED QUESTIONS
(please click on the question you have to see the answer directly)
About us
What is U-Care Pharmacy?
Where are you located?
What sort of products do you sell?
Why is there no pharmaceutical products displayed online?
Are the products online all you have to offer?
What are the opening times of the stores?
Products Pre-Order
Can I get delivered at home?
How do I know my pre-order has been taken into consideration?
How do I know my order is ready to pick up?
I want to change the pre-order I have already made, how can I either cancel or modify it?
I still need information, what do I do?
Frequently Responded answers:
About us
What is U-Care Pharmacy?
U-Care Pharmacy is the largest Pharmaceutical Company in Cambodia. To know more about us, please click here.
Where are you located?
We are located all around Phnom Penh, Siem Reap and also in Kep and Kampot. We have stores in Phnom Penh and Siem Reap airports (International Departure Terminal)
Please visit our store locator to find your closest store. We currently have 22 Stores around these cities and we are planning to increase our ubiquity.
What sort of products do you sell?
We are mainly a pharmacy and beauty store. Consequently, we sell a wide range
Please note we also have a "mart" section that offers drinks and food.
Why is there no pharmaceutical products displayed online?
Law enforcement doesn't allow us to sell medicine online.
Are the products online all you have to offer?
Of course not, we put online some of our products and are working to increase the display of our products. But we do have a very wide range of products sold, do not hesitate to come to our stores to live a "U-Care" experience.
What are the opening times of the stores?
Most of the stores open from
Products Pre-Order
Can I get delivered at home?
You can contact us via phone (095 888 532), by email at info@ucarepharma.com or via our Facebook page to get all the info regarding our delivery offer.
How do I know my pre-order has been taken into consideration?
Once you press confirm on the check out process it will leave you to a page confirming the order. You will also receive an email confirming the purchase.
How do I know my order is ready to pick up?
We will send you an email and call you whenever the order is ready. This is why it is important to give the right information regarding your phone and email as we will contact you through that.
I want to change the pre-order I have already made, how can I either cancel or modify it?
Please call 095 888 532 or email info@ucarepharma.com if you changed your mind about your order.
I still need information, what do I do?
Please call 095 888 532 or email info@ucarepharma.com should you have any additional question. We also offer an online chat platform.